Delivery Information

DELIVERIES and RETURNS

We offer free worldwide shipping on all products --this is included in the price quoted.

When your order is shipped you will receive a confirmation email. Please add our email address info@nouvellepossum.co.nz to your address book or check your spam box regularly.

NEW ZEALAND  We use NZ Post or Fastway Couriers. Delivery to a Post Office Box or RD [rural] address is by NZ Post only.

All deliveries will take 3-5 working days. 

Note for all courier orders---please supply a physical address. We also recommend a work address or an 'authority' to leave the parcel without a signature if you are not at home.

INTERNATIONAL  We use NZ Post's International airmail service which is subject to their conditions. --non-signature, non-trackable

All deliveries take from 5-10 working days

Any extra duties and taxes are the customer's responsibility.

 

RETURNS  We accept returns for the purpose of exhange because of wrong fit or colour and if the garment is faulty. Please return in orginal condition with swing tags attached.

 May we suggest that before returning the article that you contact us on info@nouvellepossum.co.nz or PH +64 9 3773485 to discuss the best method of return.

Postage costs of returning an article will be at your expense unless the garment is faulty.

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